Chris Davies, Widmer Feeds Limited. An established Country Store near Aylesbury.

It was Monday 23rd December 2013 and we were in the middle of a really bad period of storms. I was getting ready to leave the business to go on holiday when the wind ripped the roof off our stable block. My priority was to get the situation resolved as quickly as possible. Our relationship with County Insurance Services started in 2012. They had visited our premises to undertake a full insurance review and recommended a number of changes to our level of cover. As a result, when the Loss Adjuster arrived on Christmas Eve, the day after being instructed, they were happy that we were adequately insured. They made me a fair offer and we settled the claim there and then with a handshake. Thankfully a potentially complex process was actually made very easy.