P Pendred, London
I recently renewed my house thatch insurance through County Insurance Services. I have found over 20 years that they quote the most competitive prices. But I also found out this year that the additional premium for our wood burning stove meant that it doubled the annual premium. I had no idea this was the case. I asked Sarah Burrows if I could swap the fire for an LPG stove instead and what difference this would make. She said the entire wood burning premium would be removed and that she would be able to refund the difference once the work was done. I changed the fire for the stove, sent photos to Sarah, who responded immediately, and she refunded the additional premium that day. The new gas stove (which is excellent) will pay for itself within three years. Sarah could not have been more helpful and efficient in handling this.