Just a short note to offer my personal thanks to you and your staff.
Following the recent motoring accident and subsequent claim, your staff have been most helpful.
With regards to renewing both our motor fleet and combined traders policy, we have been well served and offered very competitive pricing.
Once again, we offer our thanks.
The decision to review our farm insurance was cost driven. As an extremely varied farming business incorporating livestock, arable, commercial and residential property it is not something we undertake lightly. It is vital to check all of the small print and compare like for like. County Insurance Services is a recommended insurance provider for the Orion Group and I was interested to see how they would perform. They were knowledgeable, personable and on the basis of a competitive premium we made the switch. That was over 15 years ago. County Insurance Services continues to consistently deliver the best advice and substantial savings on our premiums. They understand our business, will accommodate regular policy changes and have gone out of their way to help us in the event of a claim. We have re-quoted in the past but they remain competitively priced and the excellent, personal service we receive sets them apart.
We switched our farm insurance to County Insurance Services about six years ago based on price. I’m extremely pleased with the personal level of service we receive and as a result I’ve not actually considered switching since. Dealing with just one, knowledgeable individual who understands my business makes things so much easier. We’re an expanding, technologically driven, diverse arable operation and the flexibility offered by their policies enables us to quickly and easily make any temporary changes, such as adding hired equipment. The annual insurance review is a great opportunity for us to check our levels of cover, but to be honest they are very proactive and regularly make informed recommendations for our consideration. I have confidently recommended County Insurance Services to some of my farming contacts.
I can’t remember the last time we had to make an insurance claim; certainly not within the last ten years. When a gas cylinder exploded in the middle of the night, causing damage in our kitchen, we were nervous about the claims process and how long it would take. When I rang County Insurance Services the following morning to discuss the drama I was pleasantly surprised and very impressed by their level of care and extraordinarily prompt response. To receive such a fast approval of my claim was wonderful. I can’t thank them enough.
A fire is a traumatic occurrence but once you have come to terms with it, you are left to pick up the pieces and try to keep the affect on your business to a minimum. This was where County Insurance proved invaluable. I contacted their office and the wheels were set in motion straight away. The loss adjuster was on site quickly and agreed the claim within days. What was absolutely superb was that until County Insurance pointed it out, I wasn’t aware that I could claim for my substantial silage loss under the business interruption section of my policy. This advice was a huge help as it added £15,000 to the amount I received, which otherwise wouldn’t have happened.
It made a real difference having County Insurance working on our behalf and certainly minimised the financial affect on my business.