Just dropping you this email to say, thank you very much for the prompt and efficient way that our claim was dealt with, as owners of a building company we deal with a few insurance claims, I can honestly say this one was the most simple and straight forward claim we have ever had to deal with, I will be highly recommending your company in the future.
Thank you for the swift and professional way in which you have dealt with our recent claim. Your Loss Adjuster could not have been more helpful or pleasant. I was a little apprehensive about making a claim as a close friend of mine was rather badly treated by a Loss Adjuster and insurance company a few years ago. I do hope that we do not have to repeat the process in the future, but I now have every confidence in your company.
I was first introduced to County Insurance Services about 7 or 8 years ago and we’ve been with them ever since. We were very worried about leaving our original provider but we needn’t have been. County Insurance Services have consistently delivered a helpful and supportive service. Their range of policies means they are able to provide us with a competitive premium based on the value of the business at any given time, not based on the turnover alone which had seen our premium double through our previous provider. County Insurance Services cover all aspects of our large farming operation which includes 1400 head of cattle, 3 houses, 2 farms and a mixture of commercial and private vehicles. The transition was smooth and I particularly value being able to speak to a named individual when I call them.
It was Monday 23rd December 2013 and we were in the middle of a really bad period of storms. I was getting ready to leave the business to go on holiday when the wind ripped the roof off our stable block. My priority was to get the situation resolved as quickly as possible. Our relationship with County Insurance Services started in 2012. They had visited our premises to undertake a full insurance review and recommended a number of changes to our level of cover. As a result, when the Loss Adjuster arrived on Christmas Eve, the day after being instructed, they were happy that we were adequately insured. They made me a fair offer and we settled the claim there and then with a handshake. Thankfully a potentially complex process was actually made very easy.
As home-owners, car-owners and frequent travellers, we have been clients of County Insurance Services since 2003. From day one we have experienced the most efficient and friendly service from the company and Suzanne Taylor in particular. Having to deal with insurance can be a nightmare, but County Insurance Services turn it into a pleasure. All other service providers could learn a lot from this extremely well run company.